Keeping Ontario’s Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario’s Parliament.
Together, we provide non-partisan administrative and procedural services to all MPPs, as well as operational support for the daily activities of the Legislative Assembly of Ontario. Our success is determined by the strength and diversity of our staff and by supporting our core values: integrity, inclusiveness, collaboration, and excellence.
The Office of the Legislative Assembly of Ontario, Legislative Protective Service Branch, is seeking a detail oriented and dependable individual who possesses excellent communication and customer service skills to join their team as a Communications Operator.
Click here for a more detailed look at the position.
What You’ll Do
You’ll act with integrity to:
- Demonstrate a high degree of professionalism and independence from political influences
- Act in conformity with the law and established policies
- Exhibit the utmost tact, diplomacy and confidentiality at all times
You’ll support our collaboration as you:
- Act as a primary point-of-contact for all emergency and security related matters, as well as after hour maintenance issues and repairs
- Perform radio communications with Legislative Protective Service personnel; dispatch Officers to routine and emergency situations and update supervisory staff as required
- Maintain radio contact with a varying number of Peace officers
- Monitor CCTVs and alarms and report suspicious activity
- Provide remote access control within the legislative precinct
- Carry out duties in support of emergency response protocols
- Provide exceptional customer service when interacting with colleagues, clients and guests when responding to calls or obtaining information relative to investigations and inquires
How You Qualify
You demonstrate excellence through your:
- Superb communication and customer service skills
- Ability to adapt to change in a variety of situations, as well as identify and resolve problems, ability to organize and prioritize call for service
- Initiative to take on more responsibility on your own and the discipline to follow rules or take direction as needed
- Ability to thrive in a fast-paced, high volume environment
- Agility and ability to adapt and respond to changing and at times stressful environments
- Good working knowledge of Microsoft Office and the ability to learn, operate and manage security related computer software
- Operate computerized communication consoles and any associated equipment. Relay incoming information to Legislative Protective Service personnel in a professional, accurate and expedient manner.
- Experience operating a multi-line telephone console, receive calls and take appropriate action
- Keyboarding skills
- Completion of a 911 and Emergency call center course would be an asset
Work Environment
- Scheduled breaks and lunches, dependent upon work load
- Intense concentration for extended periods
If you join our team, you can expect:
- Competitive benefits package, including an Employee Assistance Program
- Continued training and development
- Dynamic working environment
- The incumbent will be required to work rotational shifts, 40 hours per week in a 24-hour, seven-day-a-week operation
- Police Reference Check will be required
If you share our values and are interested in this position, select the "Apply Now" at the bottom of the page.
The Legislative Assembly of Ontario embraces diversity and, as an equal opportunity employer, is committed to be an inclusive workplace while establishing a diversified qualified workforce. If you require accommodation in order to participate in the recruitment process, please email your contact information to hr@ola.org for follow-up.
While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.
