Job Competition

Keeping Ontario’s Legislative Assembly running smoothly takes many talented people, doing many different jobs—from camera operators and committee clerks, to purchasing officers and researchers. The Office of the Assembly is dedicated to serving Ontario’s Parliament.

Together, we provide non-partisan administrative and procedural services to all MPPs, as well as operational support for the daily activities of the Legislative Assembly of Ontario. Our success is determined by the strength and diversity of our staff and by supporting our core values: integrity, inclusiveness, collaboration and excellence.

Reporting to the Manager, Enterprise Applications the Technical Analyst’s responsibility is to provide application and end user support including troubleshooting for a portfolio of Assembly systems.

The Technical Analyst works closely with senior analysts, service desk staff, vendors and end users to assist with activities including responding to and resolving issues.

The Technical Analyst will ensure systems meet the highest quality expectations by using expertise in troubleshooting, quality assurance and customer service to create plans and deliver service. Where possible they will create and update end user documentation and training materials.

Click here for a detailed look at the position description.

What You’ll Do

You’ll act with integrity to:

• Perform application administration including new user setups, profile management, arranging for testing and software updates as needed while identifying trends and issues as changes occur
• Provide troubleshooting assistance on issues related to enterprise information management systems including cloud-based systems, websites and CRM platforms by responding to cases following established service levels
• Coordinate quality assurance activities including following standard policies and procedures while implementing test activities such as plans, cases and scripts
• Participate in the planning and support of application releases including building, testing and maintaining data and reports

You’ll support our collaboration  as you:

• Coordinate and participate in the testing and configuration of new and updated software systems, monitoring and reporting on testing progress and outcomes
• Participate in system lifecycle management activities including technical writing in the form of system documentation and delivering end user training
• Work directly with vendors as required when troubleshooting issues, documenting and communicating updates and changes with internal stakeholders
• Participate in project teams and committees, providing research, consultative support and fact-finding services

How You Qualify

You demonstrate excellence through your:

• University degree or equivalent in information technology, computer science or related field
• 3-5 years of progressive work experience
• Familiarity with Microsoft products including O365, Power Platform, CRM Dynamics 365, Azure DevOps and their associated environments and tools
• Experience troubleshooting systems, documenting and tracking issues while supporting end users through a ticket support system
• Demonstrated project and time management skills including planning, organizing, tools and practices
• Excellent listening, interpersonal, written and oral communication skills
• Strong customer service orientation and ability to work well in a team environment

If you join our team, you can expect:

• A comprehensive benefit and pension package
• Access to an employee and family assistance program
• A dynamic work environment
• To work with a team of dedicated professionals
• To be encouraged and supported to grow your career through training and development
• Long Service Recognition Awards

The Office of the Assembly is currently in a flexible workplace pilot program that will run until May 31, 2023. The program permits employees in certain positions to work up to a maximum of 2 days per week for some of their regular scheduled hours from a mutually agreed upon location away from the office without compromising the efficiency and effectiveness of the Office of the Assembly business or overall service delivery. Employees that are able to participate in the program understand and agree that they must be available, when requested, to be onsite as required and, as such, are required to maintain proximity within commuting distance in Ontario from the Assembly’s formal place of business at the Legislative Precinct in Toronto, Ontario. Employees may be required to return to work in the Legislative Precinct full-time at the conclusion of the pilot program.

If you share our values and are interested in this position, select the "Apply Now" at the bottom of the page.

The Legislative Assembly of Ontario embraces diversity, and as an equal opportunity employer, is committed to creating an inclusive workplace while establishing a diversified qualified workforce. If you require accommodation in order to participate in the recruitment process, please email your contact information to hr@ola.org for follow-up. 

While we appreciate your interest in obtaining employment with the Legislative Assembly of Ontario, only those selected for an interview will be contacted.